There is no better testimony to our customer service commitment than the words of our valued customers themselves. These stories reflect the relationship we strive to establish with each and every customer and their families.
More Than a Customer, a Friend of the Family
Andrea Mastrobattista, a Brunswick Mobility Professional customer since 1998 raves about their customer service. “Brunswick Mobility handled the conversion on my ’99 van and when it came time to buy a new one, I didn’t consider going anywhere else.” As a motivational speaker and businesswoman, Andrea is constantly on the go and relies on BMP to keep her mobile.
“Whenever I’ve called for a repair they can always take me the day and time I’ve asked, even if it’s the next day. Everyone goes out of their way to make me feel comfortable. ”
Andrea has spina bifida, a birth condition that affects the spinal nerves. Her physical handicap has not kept her from pursuing her own business. “If I have to do work for my clients while my van is being repaired, I know that Diane Avellini and the other folks at BMP will set me up so I have a space to work. There are a lot of family run businesses out there and though it sounds cliché, at Brunswick Mobility, they make you feel like you’re a part of the family. They take the time to get to know you and learn about your needs. They genuinely care about you as a person. “
One of the greatest testaments to BMP’s customer service is the fact that through the process of the purchase of her van, Andrea and Diane have become friends. “I know whenever I need her, she’ll be there.”
– Andrea Mastrobattista, motivational speaker and businesswoman
Another Extremely Satisfied Customer
Daniel Ferrante has a great deal of confidence in BMP’s expertise regarding their products and services. “I have been working with Roger Keil at Brunswick Mobility for several years and the service is excellent. There are a lotof moving parts on these vans and every now and then something goes wrong. If something is not working right, I bring in my van and it is promptly repaired and I’m back on the road in no time.”
Daniel is very enthusiastic about BMP’s knowledge about their products. “They know all there is to know about the many different types of equipment someone with a disability might need. There are several types of conversions and Roger took the time to get to know my needs.” The result is the design of a vehicle with type of conversion that works for the customer. Ferrante raves, “I love the in-floor conversion in my van. I am an extremely satisfied customer.”
– Daniel Ferrante, extremely satisfied customer
Active Retirees Who Won’t Slow Down
Dean Uva is an active retiree who doesn’t let his mobility challenges slow him down. The Uvas met Diane Avellini of BMP at the Abilities Expo at the New Jersey Convention Center. “Diane is extremely knowledgeable” says Dean. Both Dean and Joan (Dean’s wife) felt that Brunswick Mobility could provide them with a mobility van to meet their active needs.
“When we visited the BMP showroom, Diane was able to answer all of my questions, and believe me, I asked a lot of them.” After test driving all three types of conversion van options, Dean and Joan knew which van was right for them.
Dean has been very pleased with his Chrysler mobility van and strongly recommends working with Brunswick Mobility. Joan adds “They are very accommodating. We live about an hour away and often when the van needs service someone will come and pick up the van so that we don’t have to make the trip. That’s a real plus. Everyone at Brunswick Mobility is so helpful and friendly.”
– Dean and Joan Uva, active retirees